Nairobi CBD - 00100
Last updated: 13/7/2026
Welcome to The Real Plug ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://therealplug.online/ (the "Website") and when you use our mobile application, "The Real Plug" (the "App"). In this policy, references to the "Website" apply equally to the App unless stated otherwise.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Our Details:
Business Name: The Real Plug Location: CBD, Nairobi, Kenya Email: [email protected]
We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our listings, post a business listing, or contact us.
The personal information we collect may include the following:
Identity Data: Name, username or similar identifier. Contact Data: Email address, phone number, business address. Listing Data: Information you provide in your listings, such as business category (e.g., Real-Estate, Restaurant, Beauty, Car), property details, prices, budgets, and images. Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system and platform. Usage Data: Information about how you use our Website, products, and services.
We use the information we collect or receive to:
Facilitate account creation and the login process. Post and manage listings: To display your business listings in the relevant categories (Real-Estate, Restaurant, Beauty, Car, etc.) and locations (Country, City) on our directory. Respond to user inquiries and offer support. Improve our Website: To understand how users interact with our site so we can optimize the experience. Send administrative information: We may send you product, service, and new feature information, and/or information about changes to our terms, conditions, and policies. Protect our Services: To prevent fraud and ensure the security of our website.
We may process or share your data based on the following legal bases:
Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose. Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as to improve our directory services. Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process in Kenya. Business Transfers: In the event of a merger, sale of company assets, financing, or acquisition of all or a portion of our business, user information may be transferred.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
Yes. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. We use cookies to:
Remember your login details and preferences. Understand your browsing behavior on our site (e.g., which categories you search for). Improve the speed and performance of the site.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
Under the Kenyan Data Protection Act, you have the following rights regarding your personal data:
Right to be informed of the collection and use of your personal data (as outlined in this policy). Right of access to your personal data. Right to correction of inaccurate or incomplete data. Right to deletion of your personal data (also known as the "right to be forgotten"). Right to restrict the processing of your personal data. Right to data portability (to receive your data in a structured, commonly used format). Right to object to the processing of your personal data.
If you wish to exercise any of these rights, please contact us at [email protected].
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
The Real Plug mobile app uses the following Google services. These are provided by Google LLC, and the data they process is handled in line with the Google Privacy Policy.
The app displays ads through Google AdMob. To serve, measure, cap and secure ads, Google and its advertising partners may process your device advertising identifier (Advertising ID), IP-based approximate location, ad interactions, and app and diagnostic information, together with your consent choices.
Where required (for example in the EEA and UK), the app shows a consent request the first time it runs so you can choose between personalized and non-personalized ads. You can review or change these choices at any time from More > Ad privacy choices in the app. You can also reset or limit ad personalization from your device settings (Google > Ads), including resetting or deleting your Advertising ID.
The app uses Google Analytics for Firebase to understand how features are used and to improve the app. This collects app activity, device model and operating system, app version, and a pseudonymous app-instance identifier. This information is used for aggregate analytics and is not used to identify you personally.
The app uses Firebase Cloud Messaging to send notifications, such as alerts about new jobs and activity relevant to you. A device registration token is processed so notifications can be delivered to your device. You can turn notifications off at any time from your device or app settings.
If you have questions or comments about this policy, you may contact us at:
The Real Plug
Address: CBD, Nairobi, Kenya
Email: [email protected]
Mobile app users select a county and may optionally select or type a town or area to improve local search results. This preference is stored on the user's device and may be changed at any time. The selected place is sent with relevant search requests and used to match the user with profiles and businesses that list the same location or service area, with county-level results used as a broader fallback.
The selection is not verified as the user's physical location. The mobile app does not require device GPS location permission for this discovery feature and does not continuously track movement.