Last updated: 27/2/2026

At The Real Plug ("we," "our," or "us"), we are committed to providing a valuable platform for businesses and individuals to list and discover services in categories such as Real Estate, Restaurants, Beauty, Cars, and more.

This Refund Policy outlines our policy regarding payments made for any services offered on our website, https://therealplug.online/ (the "Website"). By purchasing or using any of our paid services, you agree to this No-Refund Policy.

Our Details:

• Business Name: The Real Plug

• Location: CBD, Nairobi, Kenya

• Email: info@therealplug.online

  
  

All fees paid for services on The Real Plug are non-refundable.

This includes, but is not limited to, fees paid for:

• Posting or promoting business listings.

• Featured listings or advertisements.

• Account upgrades or subscription fees.

• Any other current or future paid service offered on our platform.

Once a payment is processed and confirmed, we do not provide refunds or credits for any partial use of the service, or if you simply change your mind after purchase.

Our services involve the immediate use of our platform's resources and administrative efforts upon payment. When you pay for a listing or promotion:

1. Your content is published and made accessible to the public instantly or within a short processing time.

2. Your listing occupies space in our directory and is displayed to users searching in specific categories (e.g., "Real-Estate," "Beauty," "Car") and locations (Country, City).

3. We incur costs in maintaining the website, processing payments, and managing user content.

Because the service is rendered and the benefits are delivered immediately, we cannot offer refunds.

While we do not offer refunds, you may cancel your listing or subscription at any time through your account dashboard or by contacting us at info@therealplug.online.

Please note that cancellation does not entitle you to a refund for any fees already paid. Your access to the paid service will continue until the end of the current billing period (if applicable), after which it will not renew.

We reserve the right to suspend or terminate any user account or listing at our sole discretion if we determine that a user has violated our Terms and Conditions or engaged in prohibited, fraudulent, or illegal activity.

In such cases, no refunds will be issued for any prepaid fees or unused portions of services. This is necessary to maintain the integrity and safety of our platform for all users.

If you dispute a charge or initiate a chargeback with your bank or credit card company, we reserve the right to:

• Immediately suspend or terminate your account and any active listings.

• Permanently ban you from using our services in the future.

• Pursue collection of any amounts owed to us, including any fees incurred due to the chargeback.

We encourage you to contact us directly at info@therealplug.online if you have any questions or concerns about a charge before initiating a dispute.

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on this page, with an updated "Last updated" date. Your continued use of our services after any such changes constitutes your acceptance of the new policy.

If you have any questions about this No-Refund Policy, please contact us before making a payment:

The Real Plug
Address: CBD, Nairobi, Kenya
Email: info@therealplug.online