0119029335

Nairobi CBD - 00100

Terms and Conditions


Last updated: 27/2/2026


1. Introduction

Welcome to The Real Plug (the "Website"). By accessing or using our website at https://therealplug.online/ , you agree to be bound by these Terms and Conditions (the "Terms"). If you disagree with any part of these Terms, you may not access the Website.

The Website is operated by The Real Plug ("us", "we", or "our"), located in CBD, Nairobi, Kenya. These Terms apply to all users of the Website, including browsers, vendors, customers, merchants, and contributors of content.


2. Use of the Website and Account Responsibilities


By using our Website, you represent that you are at least the age of majority in Kenya, or that you have given us your consent to allow any of your minor dependents to use this site.

You may be required to create an account to access certain features (e.g., to list a business). You are responsible for:

  • Maintaining the confidentiality of your account and password.

  • Restricting access to your computer or device.

  • All activities that occur under your account or password.

  • Ensuring that the information you provide (e.g., in the "Choose Type," "Select Category," or listing fields) is accurate, current, and complete.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel listings at our sole discretion.


3. Listings and Content


Our Website allows users to browse and post listings for various categories such as Real Estate, Restaurants, Beauty, Cars, and more.

a. Listing Content: You are solely responsible for any content you post, including text, images, and prices. You grant us a non-exclusive, royalty-free license to display and distribute your listing content on the Website and its promotional channels.

b. Prohibited Content: You agree not to post listings that:

  • Are fraudulent, misleading, or infringe on any third party's intellectual property.

  • Contain illegal content or promote illegal activities under Kenyan law.

  • Contain false or misleading price information (e.g., in the "budget" fields).

  • Include any malicious code or software.

We have the right to remove any listing that violates these Terms without prior notice.


4. Intellectual Property


All content on the Website not posted by users—including but not limited to text, graphics, logos, button icons, images, and software—is the property of The Real Plug or its content suppliers and is protected by Kenyan and international copyright and intellectual property laws.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.


5. Third-Party Links and Listings


The Website may contain links to third-party websites or services that are not owned or controlled by us. The listings for businesses (Restaurants, Real Estate agents, etc.) are provided by third-party users.
We have no control over, and assume no responsibility for, the content, privacy practices, or accuracy of any third-party websites or user-submitted listings. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or listings.


6. Disclaimer of Warranties; Limitation of Liability


We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

The Website and all listings are provided on an "AS IS" and "AS AVAILABLE" basis without any representations or warranties of any kind, either express or implied.

You agree that, to the fullest extent permitted by law, The Real Plug shall not be liable for any direct, indirect, incidental, punitive, or consequential loss or damages arising from:

  • The use or inability to use our Website.

  • Any transactions conducted or listings viewed through the Website.

  • Any errors or omissions in any listings or content.


7. Indemnification


You agree to indemnify, defend, and hold harmless The Real Plug, its parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third-party.


8. Governing Law


These Terms shall be governed and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Nairobi, Kenya.


9. Changes to Terms


We reserve the right to update, change, or replace any part of these Terms at any time by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


10. Contact Information


If you have any questions about these Terms, please contact us at:
Email: info@therealplug.online
Address: Standard Street, Bruce House 3rd Floor CBD, Nairobi, Kenya